Frequently Asked Questions (FAQs)

How long does shipping take?

Orders are typically delivered within 5–10 business days anywhere in the United States.

Do you offer free shipping?

Yes, we offer FREE shipping on all orders within the United States.

Where do you ship?

Currently, Shoptery ships only within the United States.

How can I track my order?

Once your order has been shipped, you will receive a confirmation email with tracking information, when available.

What is your return policy?

We accept returns within 30 days of delivery. Items must be unused, in their original condition, and in the original packaging.

When will I receive my refund?

Approved refunds are processed within 5–10 business days after the returned item has been received and inspected.

What should I do if I receive a damaged or incorrect item?

Please contact us within 7 days of delivery and provide photos of the item and packaging. We will work to resolve the issue as quickly as possible.

Can I cancel my order?

Orders may be canceled before they are processed or shipped. Once an order has been shipped, it must follow our return process.

What payment methods do you accept?

We accept major credit cards, debit cards, and other secure payment methods available at checkout.

How can I contact customer support?

You can contact our support team at:

Email: shopterysupport@gmail.com

What are your customer support hours?

Monday – Friday: 9:00 AM – 6:00 PM (CST)
Saturday: 10:00 AM – 4:00 PM (CST)
Sunday: Closed

How long does it take to receive a response?

We aim to respond to all customer inquiries within 24–48 business hours.

Is my payment information secure?

Yes. All payments are processed through secure payment providers, and we do not store your credit card information on our servers.