Privacy policy

Privacy Policy

Last Updated: July 28, 2026

At Shoptery, a registered business proudly serving customers since 2018 from our physical location at 16545 Southwest Fwy Suite 350, Sugar Land, TX 77479, United States, we take your privacy seriously. This Privacy Policy describes in detail how we collect, use, disclose, and safeguard your personal information when you visit our website, browse our teddy bears and gifts collection, or make a purchase.

By accessing or using our website, you acknowledge that you have read, understood, and agree to the practices described in this Privacy Policy. If you do not agree, please discontinue use of our website immediately.

1. Information We Collect

We collect information to provide you with a seamless and personalized shopping experience. The types of information we collect include:

Personal Information You Provide Directly

When you place an order, create an account, subscribe to our newsletter, or contact our support team, we may collect:

  • Full Name
  • Billing and Shipping Address
  • Email Address
  • Phone Number
  • Payment Information — credit/debit card details or digital wallet credentials (processed securely — we never store complete card numbers)
  • Order History — products purchased, dates, amounts
  • Customer Support Communications — emails, chat messages, and call records
  • Customization Details — personal messages, names, or details for personalized teddy bears and gifts

Automatically Collected Information

When you browse our website, our systems automatically collect:

  • IP Address — your device's internet protocol address
  • Browser Type and Version — Chrome, Safari, Firefox, etc.
  • Device Information — device type, operating system, screen resolution
  • Pages Viewed — which products you browsed and how long you stayed
  • Referral Source — how you arrived at our website (search engine, social media, direct)
  • Cookies and Similar Tracking Technologies — session data, preferences, cart contents

2. How We Use Your Information

We use the collected information for the following legitimate business purposes:

  • Order Fulfillment: To process, package, and ship your teddy bears and gifts to your doorstep.
  • Payment Processing: To securely process your transactions through encrypted payment gateways.
  • Customer Support: To respond to your inquiries, resolve issues, and provide order updates.
  • Order Communications: To send order confirmations, shipping notifications, tracking numbers, and delivery updates.
  • Fraud Prevention: To screen orders for potential risk, unauthorized transactions, and fraudulent activity.
  • Website Improvement: To analyze browsing behavior and improve our website design, product selection, and user experience.
  • Personalization: To show you products and offers relevant to your interests.
  • Marketing: To send promotional emails about new arrivals, special offers, and gift ideas — only if you have explicitly opted in.
  • Legal Compliance: To comply with applicable tax laws, accounting requirements, and legal obligations.

3. Payment Security

We take payment security extremely seriously:

  • We do not store your complete credit or debit card numbers on our servers.
  • All payment transactions are processed through PCI-DSS Level 1 compliant third-party payment processors.
  • All data transmission between your browser and our website is protected by 256-bit SSL/TLS encryption.
  • We regularly audit our payment systems for vulnerabilities and compliance.

4. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to:

  • Remember your shopping cart — items stay in your cart when you return
  • Keep you logged in — seamless account access
  • Understand browsing behavior — which pages and products interest you
  • Analyze website traffic — improve performance and speed
  • Measure marketing effectiveness — understand which campaigns bring visitors

You can disable cookies through your browser settings at any time. Please note that disabling cookies may affect certain website features, including the ability to add items to your cart or complete checkout.

By continuing to use our website without changing cookie settings, you consent to our use of cookies as described.

5. How We Share Your Information

We do not sell, rent, trade, lease, or share your personal information with third parties for their own marketing purposes. Ever.

We may share your information only with trusted service providers who assist us in operating our business, subject to strict confidentiality agreements:

  • Payment Processors: Shopify Payments, PayPal, and other processors to securely complete your transactions.
  • Shipping Carriers: USPS, UPS, FedEx, and DHL to deliver your teddy bears and gifts.
  • Order Fulfillment Partners: Warehousing and logistics providers to pick, pack, and ship products.
  • Website Hosting: Shopify Inc. provides our e-commerce platform and hosting infrastructure.
  • Analytics Providers: Google Analytics to understand website traffic and user behavior.
  • Marketing Services: Email marketing platforms to send newsletters you have subscribed to.
  • Legal Authorities: When required by valid court order, subpoena, or government regulation.

All service providers are contractually obligated to protect your data, use it solely for the services they perform on our behalf, and comply with applicable privacy laws.

6. Third-Party Links and Services

Our website may contain links to third-party websites, social media platforms, or payment gateways not operated by Shoptery. We are not responsible for the privacy practices, content, or security of external sites. We strongly encourage you to review the privacy policy of any third-party site before providing personal information.

7. Data Security Measures

We implement and maintain industry-standard administrative, technical, and physical safeguards to protect your personal information:

  • SSL/TLS Encryption: All data transmitted between your browser and our servers is encrypted.
  • Secure Servers: Our hosting infrastructure employs firewalls, intrusion detection, and access controls.
  • Employee Access Restrictions: Only authorized personnel with a legitimate business need can access personal data.
  • Regular Security Audits: We periodically review our systems for vulnerabilities.

While we strive to protect your personal information, no method of internet transmission or electronic storage is 100% secure. We cannot guarantee absolute security against determined attackers.

8. Data Retention

We retain your personal information only for as long as necessary to:

  • Fulfill your orders and provide ongoing customer support.
  • Comply with legal, tax, accounting, and regulatory obligations.
  • Resolve disputes and enforce our agreements.

When your information is no longer required for these purposes, it is securely deleted or permanently anonymized in accordance with applicable laws and industry best practices.

9. Your Privacy Rights

Depending on your location and applicable law, you may have the following rights regarding your personal information:

  • Right to Access: Request a copy of the personal data we hold about you.
  • Right to Rectification: Correct any inaccurate or incomplete information.
  • Right to Deletion (Right to be Forgotten): Request permanent deletion of your personal data.
  • Right to Data Portability: Receive your data in a structured, machine-readable format.
  • Right to Object: Object to certain processing activities, including direct marketing.
  • Right to Withdraw Consent: Where processing is based on consent, withdraw it at any time.
  • Right to Opt-Out: Unsubscribe from marketing emails using the "Unsubscribe" link in every email.

California Consumer Privacy Act (CCPA) Rights

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

  • Right to Know: You may request that we disclose what personal information we collect, use, disclose, and sell.
  • Right to Delete: You may request deletion of personal information we have collected (subject to certain exceptions).
  • Right to Opt-Out: You may direct us not to sell or share your personal information. We do not sell personal information.
  • Right to Non-Discrimination: We will not discriminate against you for exercising any CCPA rights.

To exercise your CCPA rights or any other privacy rights, please contact us using the information in the Contact section below. We will respond to verifiable requests within 45 days as required by law.

10. Children's Privacy

While we sell teddy bears, plush toys, and gifts that may appeal to children, our website is intended for use by adults aged 18 and older. We do not knowingly collect personal information from children under the age of 13.

If we become aware that a child under 13 has provided us with personal information without verified parental consent, we will take immediate steps to delete such information from our servers. Parents or guardians who believe their child has provided us with personal data should contact us immediately.

11. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our business practices, technology, or legal obligations. When we make material changes, we will revise the "Last Updated" date at the top of this page and, where appropriate, provide additional notice through our website or email.

We encourage you to review this Privacy Policy regularly to stay informed about how we protect your information. Your continued use of our website after modifications constitutes acceptance of the updated policy.

12. Governing Law

This Privacy Policy shall be governed by and interpreted in accordance with the laws of the State of Texas, United States, without regard to conflict of law principles. Any disputes arising from this policy shall be resolved in the appropriate courts of Fort Bend County, Texas.

Contact Us — Privacy Questions

If you have questions about this Privacy Policy, wish to exercise your privacy rights, report a data concern, or need assistance with anything related to your personal information, please contact our dedicated support team:

Business Name: Shoptery

Registered Physical Address: 16545 Southwest Fwy Suite 350, Sugar Land, TX 77479, United States

Email: support@shoptery.store

Phone: +1 281-828-5256

Business Hours: Monday – Friday, 9:00 AM – 5:00 PM (Central Time)

Weekends & Federal Holidays: Closed

Quick Policy Links