Shipping policy

Shipping Policy

Last Updated: July 28, 2026

At Shoptery, a registered business proudly serving customers since 2018 from our physical location at 16545 Southwest Fwy Suite 350, Sugar Land, TX 77479, United States, we understand that when you order a teddy bear, plush toy, or special gift, you want it delivered safely and on time. Every order is processed and dispatched with care by our in-house fulfillment team. Below is our complete shipping policy — transparent, detailed, and designed with your satisfaction in mind.

1. Shipping Coverage Area

We currently ship to addresses within the United States of America, including all 50 states and U.S. territories where standard carrier services are available. This policy applies to all orders placed through our website.

  • Domestic Coverage: All 50 U.S. states, including Alaska and Hawaii (extended transit times may apply for non-contiguous states).
  • U.S. Territories: Puerto Rico, Guam, U.S. Virgin Islands, and other U.S. territories (additional transit time may apply).
  • No International Shipping: We do not currently offer international shipping outside the United States.

2. Shipping Costs & Free Shipping

We offer transparent, competitive shipping rates designed to be fair for every order:

  • Free Standard Shipping: Available on orders over a specified threshold (displayed on our website announcement bar and at checkout).
  • Calculated Shipping: For orders below the free shipping threshold, real-time carrier rates are calculated based on package weight, dimensions, and delivery destination. These rates are displayed clearly before you complete your purchase.
  • No Surprise Fees: The total shipping cost you see during checkout is exactly what you pay. We do not add handling charges, fuel surcharges, or any hidden fees after the order is placed.
  • Currency: All transactions and shipping calculations are processed in United States Dollars (USD).

3. Order Processing & Handling Time

Our fulfillment team processes orders Monday through Friday at our Sugar Land, Texas facility. Order processing includes payment verification, fraud screening, product picking, quality inspection, careful packaging (especially important for delicate teddy bears and gift items), and carrier handoff.

  • Handling Time: 1 to 2 Business Days (Monday – Friday)
  • Order Cut-Off Time: 5:00 PM Central Time (CT)
  • Weekend Orders: Orders placed after 5:00 PM CT on Friday, or on Saturday and Sunday, begin processing on the following Monday.
  • Holiday Orders: Orders placed on federal holidays begin processing on the next business day.

4. Transit Time & Total Delivery Window

Transit time is the duration your package spends with the shipping carrier after it leaves our Sugar Land facility. Actual transit time depends on your delivery address distance from Texas.

  • Standard Transit Time: 3 to 5 Business Days (Monday – Friday)
  • Total Delivery Time: Handling Time + Transit Time = Typically 4 to 7 Business Days for standard shipping

Please note: Transit times are estimates provided by the carrier and are not guaranteed. Weather events, natural disasters, carrier operational disruptions, and peak holiday season volumes may cause delays beyond our reasonable control.

5. Shipping Carriers

We partner with trusted national carriers known for reliability, tracking accuracy, and careful handling — essential for our teddy bears and gift products:

  • United States Postal Service (USPS) — For lightweight and small package deliveries, including single teddy bears and small gifts
  • United Parcel Service (UPS) — For standard and express ground shipments
  • FedEx — For expedited and time-sensitive deliveries
  • DHL Express — For select express and priority shipments

The carrier assigned to your order is determined by package size, weight, destination, and the shipping speed selected at checkout. You will receive a confirmation email specifying which carrier is handling your delivery.

6. Order Tracking & Delivery Updates

Transparency is our standard. As soon as your order is scanned by the carrier, our system automatically sends a shipping confirmation email to the email address you provided at checkout.

  • Tracking Number: Included in your shipping confirmation email
  • Carrier Tracking Link: Direct link to real-time tracking on the carrier's official website
  • Tracking Activation: Please allow up to 24 hours after receiving your tracking number for the first scan to appear in the carrier's system
  • Delivery Notifications: Most carriers provide delivery date estimates and delivery confirmation through their tracking portal

If you do not receive a tracking email within 3 business days of placing your order, please check your spam or junk folder first, then contact our support team for assistance.

7. Delivery Address Requirements

Accurate address information is critical for successful delivery. Please review your shipping address carefully before completing your order.

  • Physical Address Required: We ship to physical street addresses and verified residential/commercial locations only.
  • P.O. Boxes: We do not ship to P.O. Box addresses. A physical street address must be provided at checkout.
  • Military Addresses (APO/FPO): We do not ship to APO, FPO, or DPO military addresses at this time.
  • Address Accuracy: Shoptery is not responsible for delivery failures, delays, or misdeliveries caused by incorrect, incomplete, or outdated address information provided by the customer. Please double-check your address before submitting your order.
  • Address Changes After Order: If you need to change your shipping address, contact us immediately. Address changes are only possible if the order has not yet been dispatched.

8. Sales Tax

Applicable sales tax is calculated based on the shipping destination address and applicable state, county, and municipal tax regulations. Sales tax is clearly itemized and displayed during checkout before you confirm your payment.

  • Sales tax is collected in compliance with U.S. state and local tax laws.
  • The total amount displayed at checkout includes all applicable taxes — no post-purchase tax charges.
  • Tax-exempt customers should contact our support team prior to placing an order for verification.

9. Accepted Payment Methods

We accept all major secure payment options to make your checkout smooth and convenient:

  • Credit & Debit Cards: Visa, MasterCard, American Express, Discover
  • Digital Wallets: Apple Pay, Google Pay, Shop Pay
  • Other Secure Options: PayPal (where available at checkout)

All transactions are processed in United States Dollars (USD) through encrypted, PCI-compliant payment gateways for your security.

10. Order Cancellation & Modifications

  • Before Processing: Orders can be canceled or modified free of charge if the request is received before the order enters the fulfillment process. Contact us as soon as possible.
  • After Processing: Once an order has been packaged and handed to the carrier, it cannot be canceled or modified mid-transit.
  • Post-Delivery: If your order has already shipped and you no longer want the item, you may initiate a return after delivery following our Return & Refund Policy.

To request a cancellation, email support@shoptery.store with your order number immediately.

11. Peak Seasons & Holiday Shipping

Teddy bears and gifts are especially popular during holiday seasons. During high-volume retail periods — including but not limited to Valentine's Day, Mother's Day, Christmas, Black Friday, Cyber Monday, and the December holiday season — order volumes increase significantly across all retail networks.

  • We maintain our stated handling times during peak seasons.
  • Carrier transit times may be extended by 1 to 3 additional business days due to network congestion.
  • We strongly recommend placing holiday gift orders at least 10 business days before the required delivery date to account for potential delays.
  • If any significant delay affects your order, our team will proactively notify you via email.

12. Lost, Stolen, or Missing Packages

We understand how disappointing it is when a package goes missing — especially a special gift. If your tracking information shows your package was delivered but you cannot locate it:

  1. Check around your property — front door, side porch, garage, mailroom, or with neighbors and household members.
  2. Wait 24 hours — carriers occasionally mark packages as delivered slightly before the actual drop-off.
  3. If the package is still missing after 24 hours, contact us immediately at support@shoptery.store

We will open a formal investigation with the carrier on your behalf. If the carrier confirms the package was lost or stolen, we will offer you a choice of a full refund or a free replacement shipment. We stand behind every order until it is safely in your hands.

13. Governing Law

This Shipping Policy is governed by and interpreted in accordance with the laws of the State of Texas, United States. Any disputes arising from this policy shall be resolved in the appropriate courts of Fort Bend County, Texas.

Contact Our Shipping Department

If you have any questions about shipping, need help with tracking, or want to report a delivery concern, our dedicated support team is available during business hours:

Business Name: Shoptery

Registered Physical Address: 16545 Southwest Fwy Suite 350, Sugar Land, TX 77479, United States

Email: support@shoptery.store

Phone: +1 281-828-5256

Business Hours: Monday – Friday, 9:00 AM – 5:00 PM (Central Time)

Weekends & Federal Holidays: Closed

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