Payment Policy

Last Updated: July 28, 2026

At Shoptery, a registered business proudly serving customers since 2018 from our physical location at 16545 Southwest Fwy Suite 350, Sugar Land, TX 77479, United States, we are committed to providing a secure, transparent, and seamless payment experience. Whether you are purchasing a teddy bear, plush toy, or special gift, you can shop with confidence knowing your financial information is protected. Below is our complete Payment Policy.

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1. Accepted Payment Methods

We offer a variety of secure payment options to make your checkout experience as convenient as possible:

• Credit & Debit Cards: Visa, MasterCard, American Express, Discover
• Digital Wallets: Apple Pay, Google Pay, Shop Pay
• PayPal: Available at checkout for eligible orders

All transactions are processed in United States Dollars (USD). If you are purchasing from outside the United States, your card issuer or bank may apply currency conversion fees at their own rate. Shoptery is not responsible for such fees.

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2. Billing Terms & Instant Charging

• Immediate Payment: Your selected payment method will be charged at the moment you complete your order at checkout. This secures your order and initiates our fulfillment process without delay.
• Payment Authorization: When you place an order, your payment method is authorized for the total order amount. You may see a pending transaction on your account immediately.
• Order Total: The total amount charged includes the product price, applicable shipping costs, and any applicable sales tax — all clearly itemized before you confirm your purchase.
• Price Lock: Once your order is confirmed, the price is locked and will not change, even if product prices on our website are later updated.

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3. Payment Security & Data Protection

Your financial security is our highest priority. We implement multiple layers of protection:

• SSL/TLS Encryption: Our entire website — including the checkout process — is protected by 256-bit Secure Sockets Layer (SSL) encryption. This ensures all data transmitted between your browser and our servers is encrypted and cannot be intercepted by third parties.
• PCI-DSS Level 1 Compliance: Our payment processing is powered by Shopify, which is certified PCI-DSS Level 1 compliant — the highest level of payment card industry security certification. This is the same security standard used by major banks and financial institutions.
• No Card Storage: We do not store, view, or retain your complete credit or debit card numbers, CVV codes, or PINs on our servers. Payment details are transmitted directly to our secure payment processors.
• Fraud Screening: All orders undergo automated fraud screening to detect and prevent unauthorized transactions. This protects both our customers and our business.

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4. Order Verification & Fraud Prevention

To protect our customers and maintain a secure shopping environment:

• We reserve the right to perform standard verification checks on any order. This may include verifying that your billing address matches the address on file with your card issuer.
• If our system flags an order as potentially high-risk or fraudulent, our support team may contact you via email or phone to verify your identity before processing the order.
• If we are unable to verify the order within 48 business hours, the order will be canceled and a full refund will be issued to the original payment method.
• We reserve the right to refuse service, cancel orders, or limit quantities at our sole discretion if fraudulent activity is suspected.

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5. Sales Tax

Applicable sales tax is calculated based on the shipping destination address and applicable state, county, and municipal tax regulations. Sales tax is:

• Clearly itemized and displayed during checkout before you confirm your payment.
• Collected in full compliance with U.S. state and local tax laws.
• Included in the total amount displayed at checkout — no post-purchase tax charges or surprises.

Tax-Exempt Customers: If you are a tax-exempt organization, please contact our support team at shopterysupport@gmail.com prior to placing your order. We will verify your tax-exempt status and adjust your order accordingly.

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6. Failed or Declined Payments

If your payment is declined or fails during checkout:

• Your order will not be processed until a valid payment method is provided.
• Common reasons for declined payments include insufficient funds, incorrect card details, expired cards, or restrictions placed by your bank or card issuer.
• We recommend contacting your bank or card issuer to resolve the issue, then attempting your purchase again.
• If you continue to experience payment issues, our support team is available to assist at shopterysupport@gmail.com.

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7. Refunds & Payment Returns

When a refund is approved per our Return & Refund Policy:

• Refunds are always issued to the original payment method used during checkout.
• Refunds are processed within 7 business days of return approval.
• Depending on your bank or card issuer, it may take an additional 3 to 5 business days for the refunded amount to appear on your statement.
• We do not issue store credit unless the original payment method is no longer valid. In such cases, please contact our support team for assistance.

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8. Currency & International Purchases

• Base Currency: All prices on our website are listed and charged in United States Dollars (USD).
• Currency Conversion: If you are using a payment method issued outside the United States, your bank or card issuer may convert the USD amount to your local currency at their exchange rate and may charge additional foreign transaction fees.
• Shoptery has no control over and is not responsible for currency conversion rates or fees applied by your financial institution.

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9. Promotional Codes & Discounts

• Promotional codes and discounts must be applied at checkout before payment is completed.
• We cannot apply discounts retroactively to orders that have already been placed.
• Promotional codes are subject to specific terms and conditions, which will be stated at the time the promotion is offered.
• Only one promotional code may be used per order unless otherwise stated.
• We reserve the right to cancel or modify promotions at any time without prior notice.

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10. Payment Disputes & Chargebacks

At Shoptery, we believe in direct, honest, and amicable resolution of all payment concerns. Before initiating a chargeback or payment dispute with your bank or credit card issuer, we respectfully ask that you contact our support team at shopterysupport@gmail.com.

In the vast majority of cases, we can resolve your concern directly and issue a refund if warranted — far faster than the weeks-long formal bank dispute process.

Chargebacks filed without prior communication or in bad faith will be vigorously contested with comprehensive supporting documentation, including:

• Complete order records and transaction details
• Shipping tracking numbers and delivery confirmation
• Customer communication logs and email correspondence
• IP addresses and device fingerprints associated with the order

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11. Governing Law

This Payment Policy is governed by and interpreted in accordance with the laws of the State of Texas, United States. Any disputes arising from this policy shall be resolved in the appropriate courts of Fort Bend County, Texas.

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Contact Our Billing Team

If you have any questions about payments, encounter an issue during checkout, need help with a refund, or wish to inquire about tax exemption, our dedicated support team is here to assist:

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