Refund policy

At Shoptery, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we are here to help.

Returns

We accept returns within 30 days of the delivery date.

To be eligible for a return:

  • The item must be unused and in the same condition that you received it.
  • The item must be in its original packaging.
  • Proof of purchase or order confirmation is required.
  • Certain items may not be eligible for return due to hygiene, safety, or clearance sale restrictions.

Non-Returnable Items

The following items cannot be returned:

  • Gift cards
  • Clearance or final sale items
  • Personalized or customized products
  • Products damaged through misuse or improper handling

Refunds

Once we receive and inspect your returned item, we will notify you regarding the status of your refund.

If approved, the refund will be processed to your original payment method within 5–10 business days. Processing times may vary depending on your bank or payment provider.

Damaged or Defective Items

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery. Include your order number and clear photos of the issue so we can resolve it as quickly as possible.

Return Shipping

Customers are responsible for return shipping costs unless the item received is defective, damaged, or incorrect.

Order Cancellations

Orders may be canceled before they are processed or shipped. Once an order has been shipped, it cannot be canceled and must follow the return process outlined above.

Contact Us

If you have any questions about our Return & Refund Policy, please contact us:

Shoptery
16545 Southwest Fwy Suite 350, Sugar Land, TX 77479, United States
Email: shopterysupport@gmail.com

Customer Support Hours

Monday – Friday: 9:00 AM – 6:00 PM (CST)
Saturday: 10:00 AM – 4:00 PM (CST)
Sunday: Closed

Support Email: shopterysupport@gmail.com

We aim to respond to all customer inquiries within 24–48 business hours.